Tracking and delivery of your order
How do I track my order?
When you place an order with gualap you will receive the following emails chronologically:
- 1- An order confirmation email which includes your personal information and the details of your order (If you have chosen delivery to a relay point, your order will be sent to the selected relay point and not to the shipping address shown on the confirmation email
- 1-BIS- A second email if one of the products ordered is on pre-order
- 2- An email confirming the shipment of your order with a tracking link (as soon as your order leaves our warehouse)
- 3- An email when your order is being delivered
- 4- An email confirming delivery of your order
Once you receive your tracking link you can also track your order via this link: https://gualap.aftership.com
Delivery times and costs?
To ensure quality service, Gualap is committed to dispatching your orders within a maximum of 3 to 4 working days from the date of the order, but exceptions may occur.
Orders (which do not include pre-order items) are sent within 3 to 4 working days via bPost or Mondial Relay (Belgium) and 2 to 4 days with Colissimo or Mondial Relay (France).
- Delivery costs are €5.90 with Mondial Relay or €8.75 with La Poste to Belgium AND France
- Delivery costs are €5.90 with Mondial Relay or €8.90 with the post office for Luxembourg.
- Free delivery for purchases over €100.
- Delivery (Germany, Netherlands, Italy, Spain, Portugal)
🚨 The delivery time for an order that includes one or more pre-ordered items is extended.
- We ship the order in full and not in several separate packages depending on the availability of the items in stock.
- The complete order will be shipped once all items in your order are available.
- To check the shipping date of your order, simply refer to the stock entry dates of the pre-ordered products, which are specified on the relevant product pages.
- In case of delay we will notify you by email.
🚨 Your order may remain stuck in our warehouse due to a stock error.
- If you find the delivery time too long or if you have any doubts, do not hesitate to contact our after-sales service via this email address: info@gualap.com
- They will be happy to check the status of your order for you and provide you with the optimal solution.
🚨 It also sometimes happens that your packages remain blocked in the carrier's network (Mondial Relay / La Poste / bPost)
- This is beyond our control and we apologize for any inconvenience this delay may cause, but we can help.
- Do not hesitate to contact our after-sales support via this email address: info@gualap.com
- They will be happy to check the status of your order directly with the carrier and provide you with the optimal solution.
